Priority response, scheduled preventive maintenance and clear monthly pricing. No tickets lost in a queue, no explaining your setup from scratch every time.
Anyone who has called a large provider's support line knows the routine: describe your setup to someone who has never seen it, get escalated, describe it again, wait for a callback. Meanwhile nobody in your office can work.
A support contract with us means the person picking up already has your documentation, already knows why that switch is where it is, and — if we installed it — was probably there when it went in. That's not a service level; it's just what happens when the same small team stays with a client for years.
Contract clients go to the front of the queue, including outside business hours. When something needs hands on site, you're not waiting behind three other jobs booked that morning.
Scheduled visits and remote checks that catch the things which quietly go wrong: firmware drifting years out of date, cabinets running hot, backups that stopped completing, capacity filling up. Most emergencies were preventable and visible weeks earlier — this is the work that stops them becoming emergencies.
A good share of issues are fixed remotely within minutes. Where physical attention is genuinely needed, we come out. There's no argument about which category a problem falls into before anything happens.
Firmware updates, security patching, configuration backups, documentation kept current. It's the work nobody notices until it hasn't been done for two years — and then everybody notices at once.
On lock-in: your documentation is yours. Configurations, as-built drawings, credentials — all handed over and kept current, so you could take your network to another provider tomorrow without a hostage negotiation. We'd rather keep clients because they want to stay.
| Business size | Typical arrangement |
|---|---|
| Small office (under 20 staff) | Remote support, quarterly maintenance visit, monitoring |
| Mid-size (20–80 staff) | Priority response, monthly checks, monitoring, patching |
| Multi-site | Centralised monitoring, scheduled site rotation, single point of contact |
| Project-only clients | No contract — call us when you need us, quoted per job |
No. Plenty of clients start with a one-off installation or a CCTV system and call us ad-hoc afterwards. That's a perfectly reasonable way to work with us, and we'll never pressure you into a monthly commitment you don't need.
What a contract buys is predictability: known response times, known monthly cost, and problems that get caught by 24/7 monitoring before they reach your staff. For businesses where an hour of downtime costs real money, the arithmetic usually makes itself.
Contracts are priced on the size and complexity of your network — device count, number of sites, response expectations. You get a plain monthly figure before you commit. No day rates that balloon, no per-incident charges appearing on the invoice, no surprises at renewal.
Most clients combine two or more of these — which is exactly the point. Everything under one provider means nothing falls between vendors.
Clean, labelled, code-compliant cable runs built to last.
Learn moreCoverage engineered around how your space is actually used.
Learn moreSegmented, firewalled and monitored — properly locked down.
Learn moreCameras placed where they matter, footage you can actually retrieve.
Learn moreYour network watched around the clock — faults caught before you notice.
Learn moreWe'll visit your premises, review what's there, and give you a clear fixed quote. No obligation, no pressure.